Capability Statement
Trusted specialists for customer, citizen, user & employee experience initiatives
Cue-X Project’s mission is to bring government and business the specialist capability to implement customer, citizen and user experience programs that transform their organisation fast, at scale and for the long-term.
Cue-X Projects works with its clients side-by-side to implement customer and digital transformations.
Cue-X Projects are the trusted experts in customer experience, data and ICT delivery. Some of the most common issues that we work with clients to solve:
Turning around the significant investments they have made in ICT with underwhelming impact and effect;
Reducing the frustration and disappointment Executives have in digital transformations that are yielding limited gains; and
Increasing the pace and return on investment in digital transformations that are stalled and unable to sustain and scale the benefits.
Cue-X Projects has customer, ICT and data specialist experienced in digital transformation. It is what Cue-X Projects does. One of the most common mistakes organisations experience is bringing in generalist to drive transformation. It is a specialist capability that requires experience, persistence, influence, innovation.
Cue-X Projects specialise in customer transformation with a team of experienced leaders that have led digital customer transformations for more than 30+ years.
Customer/Citizen Experience Programs
From voice of the customer (NPS) and customer culture programs Cue-X Projects partners with global organisations to provide the latest data insights for your organisations and the customers you interact with.
Customer Relationship Management (CRM) implementations
Cue-X Projects and its partners have implemented more than 60 CRM/CDP implementations over more than 20 years working with organisations across the world. From advising clients on the best options, advisory and review of current state to full implementation and delivery of CRM’s.
Customer Data Platform Implementations
Cue-X is a gold partner of the Customer Data Institute and Customer Data Platform in Australia and New Zealand. It partners with CDP organisations to implement data programs, support integration with other customer programs as well as advisory and consulting services.
Customer Data Assurance & Capability
Cue-X Project’s leadership team has designed, led and advised on several of the largest data integrity and organisational capability uplifts programs in Australia. This includes identifying and correcting all customer, product and transactional data integrity issues. Establishing business rules, governance standards, reporting metrics and quality KPIs and controls to maintain continual high integrity data relevant and accessible to all stakeholders. Developing and empower personnel, executives and corporate office holders to embed and manage governance and compliance standards across all relevant data domains.
Know your Customer Programs
Partnering with local and global technology platforms with exhaustive experience designing and implementing critical and often enterprise-wide customer data aggregation or Know your Customer programs. Cue-X Projects has led projects that aggregated multiple internal and third-party data sources to create a single view of customers.
Organisational Change Management
More than 20 years experience implementing organisational change management programs from digital and organisational transformations, ICT delivery, operating models and much more. Experience across all organisational change capabilities from change management, communication, learning, stakeholder engagement, CX.
Portfolio, Program and Project Management and Delivery
Cue-X Projects has a team of Program specialist who have worked in major delivery and transformation programs managing all areas of program management from Executive and stakeholder engagement, scheduling, portfolio management, risks & issues, dependencies, resource management, capacity management and much more. Cue-X Projects has a host of implementation partners that help support and implement program management tools.
Cue-X Project Products
To diagnose the needs of your organisation and help you achieve measured results, start assessing your capabilities, identify opportunities and put in place plans to grow your business with our executive in-house briefing session.