WHY should I ?

Choosing the right technologies to support your customer experience and centricity programs presents a unique challenge. Vendors spout their vast features and functionalities; business executives have varying expectations and users simply want technology to make their jobs easier!

Navigating this minefield can be frustrating, time consuming and very expensive. Some enterprises invest months or years with Business Analysts swarming around to produce requirements that become outdated the day they’re published.

Is there an easier, faster, and cost-effective way for technology to support customer experience? The CUE-X Agile Heat Map methodology reduces the time and effort to sixty days. The CUE-X Agile Tech Heat Map is a powerful, statistical-based approach that canvasses every user, management, ICT, and other stakeholders’ “voice” to create a prioritised, multi-stage program of work that addresses customer experience issues. All this without the hassle and time traditional approaches demand. CUE-X calls it our Virtual Business Analyst!

Besides an evidence-based evaluation and selection tool, the CUE-X Agile Tech Heatmap serves as a powerful organisational change management tool. It involves, empowers, and educates all stakeholders, and explores the potential business benefits they would enjoy through modern customer-facing solutions like CRM, Case Management, process reengineering, business intelligence and analytics. These and other related solutions or platforms facilitate quality customer and citizen relationships, and interactions are comprehensively considered through the CUE-X Agile Tech Heatmap methodology.

The CUE-X Agile Tech Heatmap will drastically reduce the time and complexity of procurement and probity, supporting permitted exceptions to enable prescriptive and “easy to evaluate” vendor comparisons.