Communications Capability Assessment
In a world where communication is at our fingertips, the need for fast, engaging and actionable communication is at the forefront of all organisations. Most organisations struggle to keep up with their teams, partners and customers expectations on communication which impacts productivity, engagement and performance. The communication capability assessment model, provides organisations a data-driven approach to assess, plan and deliver a new level of communication into their organisation. It provides leaders and teams the data, insights, plans and tools to implement a step change in the way they communication and engage.
In a world where communication is at our fingertips, the need for fast, engaging and actionable communication is at the forefront of all organisations. Most organisations struggle to keep up with their teams, partners and customers expectations on communication which impacts productivity, engagement and performance. The communication capability assessment model, provides organisations a data-driven approach to assess, plan and deliver a new level of communication into their organisation. It provides leaders and teams the data, insights, plans and tools to implement a step change in the way they communication and engage.
In a world where communication is at our fingertips, the need for fast, engaging and actionable communication is at the forefront of all organisations. Most organisations struggle to keep up with their teams, partners and customers expectations on communication which impacts productivity, engagement and performance. The communication capability assessment model, provides organisations a data-driven approach to assess, plan and deliver a new level of communication into their organisation. It provides leaders and teams the data, insights, plans and tools to implement a step change in the way they communication and engage.
Feedback across organisations commonly highlights communication in the organisation and outside as a key pain point. Organisations, communication teams and leaders often find it difficult to develop tangible plans to address team members, customers and industry partners feedback.
CUE-X offers a tool that assess communication capability, baselined against leading organisations and industry measures that provides a clear and balanced data driven assessment of communication across the organisation.
This allows organisations to benchmark the way they communicate and engagement, and develop tangible actions to drive improvements.
The communication capability assessment includes three key processes that can be selected individually or as a bundle to drive delivery of effective communication outcomes.
1. Assess your organisations communication capability and understand what you need to do to improve the way your organisation communicates and engages. This pulse includes quantitative and qualitative feedback benchmarked against government and private organisations across Australia.
2. The collaborative development of a communication roadmap that identifies strategies to improve the communication criteria highlighted in the assessment. This roadmap activity works with the organisation to understand the activities they need to do to improve communication capability. It maps the activities over a timeline that provides a roadmap of all the key activities, duration, owners and more.
3. Working side by side with your organisation, CUE-X can provide an end to end assessment, roadmap and delivery of the actions to uplift communication capability across your team. From Corporate Communication teams, project teams, Branches, Divisions, Groups and organisations, CUE-X has a proven approach to transform communication capability working side by side with teams to uplift their capability and be able to continue to build communication capability after CUE-X transitions out of the organisation. This approach allows for the fastest pathway to success and helps uplift teams skills and capability along the way.
4. Ongoing assessments are required to track progress, pain-points and the activities of work to understand their effect and impact on the organisation and readjust the priorities and roadmap based on the feedback.
The communication capability uplift approach transforms an organisations communication style delivering increased engagement, performance and culture. It provides a clear pathway that is repeatable, measurable and sustainable for the organisation to build on and own themselves as capability and skills build.
This approach has been applied in a major Federal Government Department in their ICT Group which showed significant uplift in skills and capability during the program. Elements of it have also been used across private and listed organisations throughout Australia with significant success.
Organisations can expect to achieve clear outcomes from the communication capability uplift program including:
1. A data-driven approach to communication that is benchmarked and regularly assessed;
2. A roadmap of improvement activities linked to communication gaps and opportunities to improve capability across the organisation;
3. Increased capability in leadership and team communication;
4. Increased collaboration and team work;
5. Improved engagement specifically around communication and engagement;
6. Increased levels of engagement with leadership and managers;
7. A long-term plan for increasing communication capability in the organisation;
8. A sustained approach to running, owning and operating communication capability across an organisation that does not rely on consultants and external agencies;
9. Increased capacity and planning for teams responsible for managing and developing communication;
10. A clear pathway that measures communication effectiveness and provides real-time feedback on how to improve.
1. Assessment process online including reporting dashboard and insights: $4500 ex GST
2. Roadmap development over three years to build communication capability: $9900 ex GST